Shipping policy

Shipping Policy

Shipping Overview At Koeoi, we are committed to delivering high-quality Tesla accessories to your doorstep. We work with professional logistics partners to ensure your order arrives safely and in good condition.

Processing Time Orders are typically processed and prepared for shipment within 48 to 72 hours (Monday–Friday). Please note that we do not process or ship orders on weekends or public holidays.

Estimated Delivery Time As we specialize in high-quality Tesla accessories sourced globally, we utilize international shipping methods to ensure you receive the best value.

  • Standard Delivery: Please allow 10–15 business days for your package to arrive.

  • Tracking information will be sent to your email as soon as your order has been dispatched.

Shipping Rates Shipping costs are calculated at checkout based on your destination and the weight of your order. You will see the exact shipping fees before completing your purchase.

Customs, Duties, and Taxes International orders may be subject to customs fees, import duties, or taxes upon arrival in your country.

  • Please note: These charges are determined by your local customs office and are the sole responsibility of the customer. Koeoi is not responsible for any additional fees incurred during international transit.

Holiday Shipping Notice During peak seasons (such as the Lunar New Year), supplier and logistics operations may experience delays.

  • Orders placed during these periods may face extended processing times.

  • We will display any significant shipping delays on our website banner to keep you informed.

  • Thank you for your patience—quality accessories are worth the wait!

Order Tracking Once your order is shipped, a tracking number will be sent to your email address. You can track your package's progress at any time. If you have any questions regarding your shipment, please contact us at support@koeoi.com with your order number.