FAQ

What is the status of my order? Once your order has been shipped, we will send a notification email with your tracking number. You can also check your order status at any time via our website tracking page.
How long does it take to ship my order? Orders are typically processed within 48–72 business hours and dispatched from our international distribution hub.
How long does it take for my order to be delivered? Standard shipping to the U.S. typically takes 10–15 business days. Delivery times may vary depending on destination customs clearance and local logistics conditions.
Is there a warranty? Yes. We offer a one-year warranty against material defects from the date of purchase. If you have any questions, please feel free to reach out to us.

What payment methods do you accept? We offer convenient and secure payment methods, supporting Shopify Payments (including major credit/debit cards, Apple Pay, and Google Pay) as well as PayPal.
Are payment and shopping on your site safe & secure? Yes. We use industry-leading SSL encryption technology to ensure that all your payment and personal information is protected at the highest level.

Where do you ship to? We currently focus on serving customers across the United States, dedicated to delivering premium accessories to every Tesla owner.
Where do you ship from? We utilize a global logistics network with strategically located fulfillment centers to ensure your orders are dispatched quickly and safely to addresses throughout the U.S.
Will I pay taxes for international shipping? While we do our best to minimize customs risks, international orders may be subject to import duties and taxes. These charges are the buyer's responsibility; we recommend checking with local customs regulations before purchasing.

What is the return policy? If you are not satisfied with your purchase, please contact our support team. We will assist you with the return process (please note that returns require prior approval).
How long does it take to get my refund? Once your return is received and inspected, your refund will be processed and credited back to your original payment method within 3–5 business days.

How do I make changes to an order I’ve already placed? Please contact us via our contact form as soon as possible. If your order has not been dispatched, we will do our best to accommodate changes. Once the order is in the shipping process, we are unable to make further adjustments.
What if I have an issue with my order? Please feel free to contact us at any time, and our team will investigate and provide a solution for you immediately.